HR professionals serve as key points of contact for employees, including during their initial orientation and onboarding and when issues arise. Even though HR departments are designed to support and advocate for an organization’s workforce, employees are often distrustful of them.

Reports show that employees are hesitant to approach HR to discuss work-related issues or lack trust in this team. This is often due to factors such as bias, favoritism, inconsistency, confidentiality concerns or poor communication. Because of this hesitation, many employees prefer to solve workplace issues independently or with their manager’s help without raising them with HR.

Gaining Employee Trust

By improving departmental practices and focusing on employee needs, HR teams can earn trust among workers and help create a positive company culture. The following strategies can build trust in HR:

• Invest in training and developing HR teams. Thorough and regular training and development equips HR professionals with the skills and knowledge to support employees and address their concerns.
• Align HR with employee needs. HR teams should survey, listen and respond to employee feedback and concerns. When HR stands up for workers’ rights and well-being, employees are more likely to view these teams as their allies.
• Practice transparency. Transparency entails open and honest communication about company policies, decisions and changes.
• Focus on employee development and career advancement. Investing in employees’ careers and skills can show that HR is dedicated to their growth and personal development.
• Prioritize employee needs. Focus on solving employee issues, such as helping them access their pay, fixing benefits issues, and assisting with paid time off, leave and administrative obstacles.

If you’re concerned about your employees and their relationship with HR, contact us today for more resources.

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